FAQ

Even in challenging times we are at your side as a strong partner.

The unpredictable impacts of COVID-19 cause uncertainty in many areas. Here you will find the answers to the currently most important questions at a glance.

What about the current product availability? 

Profit as usual from our high product availability. With the help of our decentralized logistics, we can quickly adapt our procurement channels to current conditions.

Can my order be delivered on time?

We attach great importance to reliability and do our utmost to maintain our service for you. We do not expect any major delays in delivery at the moment. However, due to increasing border controls we cannot guarantee delivery dates currently. Should anything change in the course of the tightening of measures, we will of course inform you immediately.

How can I contact customer service?

We are here for you: Please contact our customer service for all kinds of requests.
You can reach us as usual from Sunday to Thursday from 8:30 am to 5:00 pm on 0097155 795 3950 or by e-mail at jingle.sanchez(at)lappgroup.com 

Are trade fairs and events still taking place?

Due to the nationwide ban on events, no events are taking place until further notice.

However, we will continue to provide you with information on innovations and new products. We are currently working on appropriate concepts. Further information on events can be found here.

What protective measures does LAPP take?

The health of our employees and customers is our top priority. For this reason, numerous safety measures have been introduced at international level. A global task force consisting of LAPP employees is in constant contact with experts and authorities. In this way, we want to counteract the further spread of the corona virus and prevent infections.

Where can I find more information on this topic?

In our news area "COVID-19" you will find all current information.

Are you missing a topic?

Please send us a mail to lappme(at)lappgroup.com and we will be happy to include your suggestion.

Stay healthy!

Your LAPP Team